1. Overview
At ShilpManjari, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.
2. Eligibility for Returns
- Returns must be initiated within 7 days of the delivery date.
- The product must be unused, in its original packaging, with all tags, labels, and accessories intact.
- Items that are damaged, altered, or not in their original condition will not be accepted for return.
- Certain items, such as customized, perishable, or clearance sale products, are non-returnable unless defective or damaged.
3. Return Process
- Initiate a Return – Contact our support team at shilpmanjari@gmail.com or call +91 9956188015 with your order details and reason for return.
- Approval & Pickup – Once your request is approved, we will arrange a return pickup or guide you on how to send the product back.
- Quality Check & Refund – After receiving the returned item, our team will inspect it. If approved, your refund will be processed within 7-10 business days.
4. Refund Process
- Refunds will be issued via the original payment method used during purchase.
- Shipping and handling charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).
- In case of Cash on Delivery (COD) orders, refunds will be provided as store credit or transferred to your bank account after verification.
5. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order.
- Exchanges are subject to product availability.
6. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, report it within 48 hours of delivery with clear images.
- We will either replace the product or offer a full refund, depending on stock availability.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placement. Once shipped, cancellation requests cannot be processed.
- Refunds for canceled orders will be processed within 5-7 business days.
For further assistance, contact us at:
📧 Email: shilpmanjari@gmail.com
📞 Phone: +91 9956188015